TD Canada Trust, a bank headquartered in Toronto, Canada, has a slightly different approach than other banks. They will distribute cakes and coffee free of charge each time on their annual "Customer Thank-you Day". Reported by Canadian web media MARKETING.


In addition, according to the media, instead of handing out cakes and coffee on Thanksgiving Day this year, a special ATM "Automated Thanking Machines" was used to give thanks to customers.

A YouTube video of the situation has been released, and it has been played more than 5 million times now, so I would like to introduce it.


A utomated T hanking M and is achines (= ATM), 7 May to pass the feelings and the gift of thanks to customers in Appreciation Day of 25 days, a machine installed in the branch office of the beginning 4 cities Toronto.

When a customer approaches, the ATM machine suddenly says "Hello!". Then, "I have a present," he offers a "special item" to the person from the outlet.


The contents of the gifts are heartwarming, such as bouquets and pocket money for children. At first, the recipients seem to be surprised, but soon they burst their faces to reveal their joy.

Among them, the ones that make me happy are Michael, a man who is a big fan of the Toronto baseball team "Blue Jays", and his mother, who has been working hard since her husband died and raising two children. It's an interaction with Christine and her only daughter, Dorothy, an old lady who had just had cancer surgery in Trinidad. Overseas media Buzz Feed reports in detail.

The gift for Michael is a Blue Jays T-shirt and cap with his name on it, as well as a surprise that a player from the same team will come to see him. He was even given the overjoyed chance of pitching in the Blue Jays game.



Christine's gift is $ 1,000 for child support and a Disneyland trip to California . She can't stand it and sheds tears, saying she has never been able to take her children to Disneyland.



The gift for Dorothy is a ticket to see her daughter who had just undergone surgery in Trinidad. The ATM also offered a message card saying "You are a wonderful mother" along with the ticket. To Dorothy, who was surprised at the events and said, "Really ...?", The ATM gently replied, "That's true. You're going to Trinidad to see your daughter."




Imagine the employees preparing gifts while thinking about that person, and it makes me even more excited. It's a heart-warming video that nourishes your heart.

"We wanted to thank our customers in a unique and special way," said Chris Stamper, a board member of the bank. Through many years of exchanging many words with customers, the employees can learn about their tastes and living environment.

Of course, there is a difference between the positions of "banker and customer", but it even makes me think that a relationship of trust that transcends interests has been built up. I feel that the word "hospitality" is walking alone in Japan these days, but I think that such a relationship of trust is the true hospitality.